FAQs

Question What payment modes do you accept?
Answer

We only accept payments via PayPal.

Question Can I make an exchange for an item I've just purchased?
Answer

Yes within 7 days. More details can be found on our Shipping & Delivery page.

Question Can defective items be refunded?
Answer

Yes within 7 days. More details can be found on our Shipping & Delivery page.

Question Do you deliver or offer self collection services?
Answer

Yes we do. More details can be found on our Shipping & Delivery page.

Question Do you ship internationally?
Answer

Yes we do. More details can be found on our Shipping & Delivery page.

Question Can I customise the designs?
Answer

Yes, we accept commission work for all formats. Fees will range according to the size or type of item(s) required. We are excited to hear your ideas, do share them with us at hello@rainbowcarousel.co.

Question How long does it take to customise an item?
Answer

We usually require a week’s notice but depending on the complexity of the project, more time may be needed.

Question Do you wholesale your items?
Answer

Yes we do. We are delighted that you would like to stock our items, please reach out to us at hello@rainbowcarousel.co.

Question What is the best way to stay update on your new products?
Answer

Sign up for our newsletter or follow us on Instagram.