Question
What payment modes do you accept?
Answer
We only accept payments via PayPal.
Question
Can I make an exchange for an item I've just purchased?
Answer
Yes within 7 days. More details can be found on our Shipping & Delivery page.
Question
Can defective items be refunded?
Answer
Yes within 7 days. More details can be found on our Shipping & Delivery page.
Question
Do you deliver or offer self collection services?
Answer
Yes we do. More details can be found on our Shipping & Delivery page.
Question
Do you ship internationally?
Answer
Yes we do. More details can be found on our Shipping & Delivery page.
Question
Can I customise the designs?
Answer
Yes, we accept commission work for all formats. Fees will range according to the size or type of item(s) required. We are excited to hear your ideas, do share them with us at hello@rainbowcarousel.co.
Question
How long does it take to customise an item?
Answer
We usually require a week’s notice but depending on the complexity of the project, more time may be needed.
Question
Do you wholesale your items?
Answer
Yes we do. We are delighted that you would like to stock our items, please reach out to us at hello@rainbowcarousel.co.
Question
What is the best way to stay update on your new products?
Answer
Sign up for our newsletter or follow us on Instagram.